1. Checking Help mail and replying.

2. Solving problem through mail according to its level of urgency/ easiness or personally attending the problem to know what is the exact problem.

3. If problem is rectified then reply will be sent through a mail otherwise convey how much time it takes to rectify that problem through a mail.

4. Logging of all the complaints will be recorded in an excel / paper.

5. Only Faculty, Lab or general complaints will be entertained through oral conversation.

4. The order of preference is like

a. Faculty (One personal/Office PC support)

b. Lab's and Class room PA systems and projectors Support.

c. RA/RS students.

d. Staff

e. Mtech, Btech Students (Partial Support)